Politique de remboursement

Our Commitment

At Glessea, we want you to shop with confidence. That is why we offer a 90-day satisfaction guarantee on the Glessea Fox Ear Hair Bonnet.

This policy explains the conditions of our guarantee, as well as what happens if your order arrives damaged, faulty or does not arrive. It applies in addition to your statutory consumer rights.

90-Day Satisfaction Guarantee

You have 90 days from the date of delivery to try the Glessea Fox Ear Hair Bonnet as part of your normal hair-care routine.

If you are not satisfied with your purchase, you can contact us to request a refund, subject to the following conditions:

  • Your request must be sent to support@glessea.com within 90 days of the delivery date.

  • You must include your order number and a brief explanation of why the product was not suitable for you.

  • We may ask for additional information or photographs so that we can review your request properly.

  • Only one refund request under this guarantee is accepted per customer or household.

  • Each request is reviewed individually by our customer-care team.

  • We aim to respond to complete requests within 5 working days.

  • The bonnet does not need to be returned unless we specifically ask you to do so.

This guarantee does not affect your statutory rights under UK consumer law.

Automatic Refunds or Replacements

Outside the 90-day satisfaction guarantee, we will provide a refund or replacement where:

Damaged parcel

If your parcel arrives damaged, contact us within 48 hours of delivery at support@glessea.com and include photographs of the parcel and product.

Faulty product

If the bonnet is faulty, damaged or the adjustable elastic band does not work correctly when first used, contact us with a description of the issue and, where possible, a photograph or short video.

Incorrect item

If you receive an item that is different from the one you ordered, contact us and we will arrange a replacement or refund.

Parcel not received

If your tracking information shows that your parcel has been delivered but you have not received it, or if it has not arrived within the delivery timeframe stated in your order confirmation, contact us at support@glessea.com.

We will investigate the matter with the delivery carrier and arrange a replacement or refund where the parcel is confirmed as lost.

In these situations, we may provide a full refund or send a replacement item at our discretion, without charging additional delivery fees.

What Is Not Covered

The following circumstances may not qualify for a refund under the 90-day satisfaction guarantee:

  • A change of mind outside the statutory cancellation period or our 90-day guarantee.

  • Damage caused by misuse, improper care or failure to follow the product-care instructions.

  • Normal wear and tear.

  • Damage caused by washing, drying or storing the bonnet incorrectly.

  • A request submitted without a valid order number or proof of purchase.

  • A request submitted after the relevant deadline.

  • A parcel confirmed as delivered by the carrier where there is no evidence that it was lost or misdelivered.

Nothing in this policy limits your statutory rights if the product is faulty, not as described or not fit for purpose.

Your Statutory Cancellation Rights

When you buy online in the UK, you normally have the right to cancel your order within 14 days of receiving it, without giving a reason. You then have a further 14 days to return the item.

To cancel your order, contact us at support@glessea.com within the 14-day cancellation period. The product should be returned in its original condition, where possible, with its original packaging.

If the product has been used beyond what is reasonably necessary to inspect it, we may be entitled to reduce the refund to reflect any reduction in value. This does not affect your rights if the product is faulty or not as described.

For further information about statutory refunds and cancellation rights, please refer to the UK Government’s consumer guidance.

Cancelling an Order Before Dispatch

You may cancel your order free of charge before it has been dispatched.

Please email support@glessea.com as soon as possible with your order number. If the order has already been dispatched, you may need to follow the return process instead.

Refund Timescales and Method

Approved refunds are issued to the original payment method.

We aim to process refunds within 5–10 working days of approving your request. Once processed, the time it takes for the refund to appear in your account depends on your bank or payment provider.

Where you cancel an order under your statutory rights, refunds will normally include the cost of standard delivery. Any additional cost paid for an upgraded delivery service may not be refundable.

Contact Us

For questions about this policy or to submit a refund, replacement or cancellation request, email support@glessea.com and include your order number.