Politique d’expédition
Order Processing
All orders placed from Monday to Friday are prepared and dispatched from our warehouse within 1 working day. You will receive a confirmation email once your parcel has been handed to the delivery carrier, including an active tracking link.
Delivery Area
We currently deliver throughout the United Kingdom.
Estimated Delivery Time
Once your order has been dispatched, please allow 4–12 working days for delivery, depending on your location, the delivery carrier and the time of year. Most orders arrive within the earlier part of this timeframe, although remote areas or periods of high demand may take closer to 12 working days. This delivery timeframe is in addition to the processing time stated above.
Tracking Your Order
You can track your parcel at any time through our Order Tracking page using the tracking number sent to you by email. If your tracking information does not update for several consecutive days, please contact us. This can occasionally happen, and we will check the situation with the delivery carrier.
Delivery Charges
Delivery charges apply to all orders and will be calculated and displayed before you complete your purchase.
If Your Order Is Delayed
If your order has not arrived after the 12-working-day delivery timeframe stated above, please email us at support@glessea.com with your order number. We will open an enquiry with the delivery carrier within 48 hours and provide you with a solution, such as an updated delivery estimate, a replacement shipment or a refund if delivery cannot be confirmed.
Damaged or Missing Parcels
If your parcel arrives damaged, or if the tracking information states that it has been delivered but you have not received it, please contact us at support@glessea.com and include a photograph where applicable. We prioritise these requests and handle them in accordance with our refund policy.
Contact Us
For any questions about your order’s delivery, please email support@glessea.com and include your order number.